Some “Professional Communicators” mistakenly tend to feel that walking around the stage is the best way for them to “get in contact with the audience” and, at the same time, subconsciously burn-off excessive adrenalin. However, this can cause certain problems for the audience. This article is to provide the reader with information about spatial anchoring, it’s relevance and practical use to presenters and trainers and those who wish to develop or improve their advanced communication skills.
Anchors are an NLP (Neuro Linguistic Programming) term for something that acts as a trigger that creates a specific response or reaction in the mind and/or body of someone. For example, consider how you feel when you hear that “special” song that marks a special moment in your relationship with your other half. The song can be considered an anchor for the reaction your body or mind produces of that “special moment”. Another example is that of Pavlov and his dogs!
There are many ways that anchors can be used both in a clinical setting and in a business one so I shall focus solely on Spatial Anchors in the indicated business contexts.
This occurs when a specific place becomes anchored in our subconscious as having a special meaning or significance: One example might be our childhood bedroom where we felt protected, loved, surrounded by OUR things, and with many happy memories, etc. Every time we go into our old bedroom, the old feelings automatically return! Another example is when we have had a car accident. Afterwards, every time we approach the scene of the accident, we have a reaction: fear, caution, etc.
As a trainer or presenter, I ALWAYS set up spatial anchors for my communication by conducting the first few minutes of the presentation or training from one specific point – usually close to, and in front of – the screen so that my physical presence (image) is psychologically linked to my verbal input and the image(s) displayed on the screen. This takes advantage of both Focussed and Peripherical vision which is known to increase retention of material. This static location is known as the “Presentation Point”. One thing that I NEVER do is wander around the room talking, looking at the screen, etc., while I am training or presenting. There are various reasons for this:
– The Australians have a great phrase for this – “Going walkabout”. to wander through the bush or (Informally) to be lost or misplaced or to lose one’s concentration. (thefreedictionary.com). I want my audience focussed on me and the task at hand – and nothing else!
– Constantly moving does NOT anchor anything in the audience members subconscious minds therefore nothing is perceived as being memorable and is easily forgotten.
– The constant movement may be interpreted by the audience as a sign of the presenter’s or trainer’s insecurity which could subconsciously reduce the perceived validity of what is be communicated or result in a loss of control of the situation by the presenter or trainer. Examples of loss of control include: people using iPads/ tablets / laptops /smartphones; parallel conversations, people “off-task”, etc.
– If you are constantly moving, how can you observe the audience’s reaction to your communication and adapt your delivery accordingly? It is widely recognized that Non-Verbal Communication is an integral and vital component in influencing other people. The main elements being posture, gaze, orientation, proximity and gestures. It is vital that the presenter is continually reading the NVC of the audience AND controlling their own NVC, too.
– Constant movement makes it difficult to effectively handle the three different elements in the group: The Powers, influencers & hot bodies.
– There are other, more effective ways to burn-off excess adrenalin caused by the stress of presenting or training that do not provide non verbal information about the mental state of the communicator.
– I want to avoid giving my audience members “tennis neck” by making them repetitively turn their heads to follow me as I move around the room.
As a presenter or trainer, I want the audience to associate:
1. The visual aspects of the training or presentation (me + images on screen+ use of both focussed & peripherical vision) with the following two elements.
2. My verbal language and the brief text elements written on the screen.
3. The emotional elements that are created by the communication.
An example of spatial anchoring that I use in training sessions is that I stand for the first 10 to 12 minutes which is when attention often starts to decrease… and then move and sit on the corner of a table near the audience to tell them an anecdote, a short story, answer a question, etc. This change of activity ensures that attention will rise once again when we return to the presentation or training. Once this has been done a couple of times, the audience will have learned subconsciously, that when I go to the corner, they can put down their pens, kick-back and relax a bit and know that what is coming is not “pure” content. Once I stand up and move back to my presentation point, they know that some form of “content” is going to follow so concentration and note taking will probably be required. The same applies to the use of a flipchart: when I move to the flipchart, the students learn that what I am presenting is something that is not contained in the training manual and requires them to take special note of the information.
Another example of spatial anchoring is that of having one specific place where only BAD news is given and another place where only GOOD news is given. If you are sacking a group of people give the bad news from one place and then move to a totally different place to talk about the “good” (?) news such as out-placements, support, etc.
One of the greatest problems that many speakers have today is that of the lectern: That horrible (usually) wooden thing that stands between the presenter and the audience so that the presenter looks like they are in a trench with only their upper body sticking up and the rest of their body safely protected from the audience. Another problem with lecterns is that they are usually fixed in place which means that all type of news – good or bad – are given from the same point which means that if the same audience has received presentations in the same place, they probably have subconscious anchors (either positive or negative) based on previous experiences. I prefer to use a low table placed where I decide is the best place to hold my laptop instead of the lectern. in this way, I avoid all the problems indicated above. Also, I refuse to let someone or something determine the success or failure of my task (presentation or training) as my reputation and future depends on my success.
In summary, It is time for trainers and presenters to pay much more attention to the importance of their non-verbal communication with groups by using all of the available techniques to ensure that their message arrived elegantly, effectively and memorably. The elements dealt with in this article will, I am sure, cause many inflexible or traditional trainers / presenters to feel threatened as it required them to consider – and maybe break – the habits of a life time. As a famous, and true, NLP presupposition says:
“If you always do what you have always done, you will always get what you have always gotten!”
Is it time for YOU to change?